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Accessibility

Accessibility

DDM Health aims to empower people, and we do this with digital technologies. We wish to make these as useful as possible for as many people as possible. DDM is passionate about accessibility, diversity and inclusion, and is keen to implement sustainable approaches to these issues.

Our accessibility statement is part of a formal policy that addresses accessibility in the broadest sense. We’re constantly working to make our platform, and this website as accessible and usable as possible. This accessibility statement applies to our website and apps, referred to as our Services.

What are we doing?

As developers of Gro Health, DDM are committed to providing a website and app platform experience that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our platform and in doing so adhere to many international standards and guidelines. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How are we doing?

To let us know of anything, call us on +44 330 133 0307. To read unedited service user feedback read our Apple App Store and Google Play Store reviews.

Accessibility of our services

This website and our apps endeavour to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen WCAG 2.1 Level AA as the target for our services.

Conformance with World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 makes the platform more accessible for everyone and describes how to make web content more accessible for people with accessibility needs. These guidelines explain how to make web content more accessible for people with a wide array of disabilities, more compatible with assistive technology, and more user friendly for everyone.

Accessibility test

This websites and apps were last tested for accessibility on November 4, 2022. The tests were carried out by G. Ison, Chief of UX at DDM Health. A checklist highlights whether the website and app has met respective WCAG guidelines.

Our website and apps (iOS, Android) both conform partially to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 due to the non-compliances listed in the accessibility test result checklists below:

Accessibility improvements are underway and we will remedy the non-compliances listed within the conformity checklists before October 1, 2023.

You can use the website and apps with common screen reader software and on-board accessibility software on your phone. You can also request printed materials from us.

If you have any concerns about the usability of our site or find a feature that is inaccessible, please get in touch at: support@grohealth.com. We will make every reasonable effort to accommodate requests.

Content that’s not within the scope of the accessibility regulations

Live video

While we are working to provide captions on Live videos, some live video streams may not feature captions. Live video is exempt from meeting the accessibility regulations.

Requesting materials, feedback and contact information

If you'd like alternatives to content that is not accessible to you, or you would like to report an accessibility problem, please:

We will get back to you within 1 working day.

If you are not happy with the response, you can make a complaint. Please contact us here to do so.

Preparation of this accessibility statement

This statement was prepared on November 1, 2020. It was last reviewed on November 4, 2021.